Please allow us up to 5 working days to process your order. You will receive an email with a tracking number once your order has been dispatched.
Artworks will be packed securely for next day delivery in the UK, 1-3 days to mainland Europe and 7 days to USA using special service.
We can only supply goods that are ordered online via the website, email or in person at a show/event. All payments, including shipping costs, must be paid by credit, debit card- or cash if ordered in person. We will not accept any other form of payment. All transactions are completed on a secure server.
We are not responsible for parcels damaged during shipping.
We are not responsible for international duties or taxes. All international duties and taxes in relationship to your order are the responsibility of the purchaser.
**Christmas post** Orders will be shipping out on a daily basis except 23rd-26th December.
Returns and Exchange
The Villusion is confident you will be satisfied with your purchase from thevillusion.com, however if not, our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought online within 14 calendar days of receipt. As long as the item is returned in mint condition within it’s original packaging alongside original proof of purchase you will be entitled to a full refund.
Items purchased at a show/event are sold as seen and we do not offer any exchange or refund for these items.
Shipped artworks can be returned to us via post and refunded minus the shipping cost. We cannot accept responsibility for loss or damage to returned goods whilst in transit. If you do have to return any item, kindly use a trackable system such as a parcel delivery or courier service. We regret that we are unable to refund any return postage charges.
All orders found to be faulty or not as described will be refunded in full.
If you have any problems with your order or wish to cancel/exchange an item please contact us to arrange a refund, replacement or exchange. These terms and conditions do not affect your statutory rights as a consumer.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of The Villusion/Yassine Mourit or its content suppliers and protected by U.K. and international copyright laws. The content and software on this site may be used as an information and shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site without the permission of The Villusion / Yassine Mourit is strictly prohibited.